Undercover Boss Recap: BrightStar Cares for it’s Clients and It’s Personnel

Undercover Boss Recap: BrightStar Cares for it’s Clients and It’s Personnel

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Tonight’s episode of Undercover Boss highlighted Shelley Sun who went undercover in the company she co-founded with her husband J.D. The Sun’s started BrightStar Care to help fill the gap in personal care needs throughout the country. This company, which they began in 2002, is now worth more than $100 million. This would be an opportunity to discover if the care they think their company is providing is actually coming to fruition. J.D. is also going to do some undercover work.

The duo is undercover saying they are former administrative assistants looking to get into healthcare. They started out in Arizona with Shelly working in KidCare, hoping to glean ways to make this a larger part of their business. She trained under James, helping to care for quadruplet two-year olds. Their father was serving in Iraq at the time of taping, so they got to help do a skype with their dad. Though Shelly is a mom of twins, she is more of a CEO than a mom in real life and was in over her head. She said, “It’s been a long time since I’ve changed a poopy diaper, if ever.” WOW!! She did admit she wants to learn to be a better mom. J.D. followed George around in an independent living facility. While there, he realized there was a gap in training and communication between the individual caregivers. He also faced a tough crowd as he was the caller in bingo. Perhaps most importantly, he discovered that he liked the idea of being in service to people. J.D. said George was, “Better than great!”........read more

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